ISO 9000 - Quality management

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

ISO 9000 Lead Auditor ISO 9000 Internal Auditor ISO 9000 Lead Implementer ISO 9000 Foundation

For Registration

Standards in the ISO 9000 family include:

  • ISO 9001:2015 - sets out the requirements of a quality management system
  • ISO 9000:2015 - covers the basic concepts and language
  • ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective
  • ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems.

ISO 9001:2015

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.

ISO 9001 is the world's most widely recognized Quality Management System (QMS). It belongs to the ISO 9000 family of quality management system standards (along with ISO 9004), and helps organizations to meet the expectations and needs of their customers, amongst other benefits.

An ISO 9001 quality management system will help you to continually monitor and manage quality across all operations, and outlines ways to achieve, as well as benchmark, consistent performance and service. Internationally, it is the quality system of choice!

What are the benefits of ISO 9001 Quality Management?

  • The growth of service businesses and their needs for quality management
  • Recognition of the need to harmonize, integrate quality management into overall business management systems, perhaps to serve as the basis of business management itself
  • Making it easier for companies to adopt multiple ISO series general business management standards such as ISO 14001 (environmental) and/or vertical standards such as AS9100
  • Helping to simplify the understanding of the standard, and make it easier (and more mandatory) to apply it more uniformly
  • Better quality management helps you meet customer needs
  • More efficient ways of working will save time, money and resources
  • Improved operational performance will cut errors and increase profits
  • Motivate and engage staff with more efficient internal processes
  • Win more high value customers with better customer service
  • Broaden business opportunities by demonstrating compliance