ISO 24510
The objective of this International Standard is to provide the relevant stakeholders with guidelines for assessing and improving the service to users, and with guidance for managing water utilities, consistent with the overarching goals set by the relevant authorities and by the international intergovernmental organizations noted above. This International Standard is intended to facilitate dialogue between the stakeholders, enabling them to develop a mutual understanding of the functions and tasks that fall within the scope of water utilities.
For Registration
Drinking Water and Wastewater Services
This International Standard addresses the following topics:
- A brief description of the components of the service relating to the users;
- Core objectives for the service, with respect to users’ needs and expectations;
- Guidelines for satisfying users’ needs and expectations;
- Assessment criteria for service to users in accordance with the provided guidelines;
- Examples of performance indicators linked to the assessment criteria that can be used for assessing the performance of the service.
Access to water is a basic human right. So says the United Nations whose ambitious Millennium Development Goals aim to improve access to drinking water and wastewater services throughout the world by 2015. Supporting this endeavour, ISO has developed a series of standards on drinking water and wastewater services that provide a common methodology for assessing the services provided by water utilities of all types and sizes worldwide.
Developed by ISO technical committee ISO/TC 224 for quality water supply and wastewater services, ISO 24510 and its sister standards ISO 24511 and ISO 24512 are intended promote dialogue and continued improvement within the water service itself and among all its stakeholders - the owners, the regulators and the users.